Notification logs help you:Documentation Index
Fetch the complete documentation index at: https://www.cometchat.com/docs/llms.txt
Use this file to discover all available pages before exploring further.
- Verify which push/email/SMS notifications were triggered.
- See why a notification wasn’t sent (preferences, mute/DND, missing token).
- Inspect provider responses to spot delivery patterns or failures.
Turn logging on
- In the CometChat Dashboard, go to Notifications → Logs and enable logging.
- Logging stays active for 7 days, then auto-disables. Re-enable it any time.
Retention timeline
Logs are kept for up to 14 days: 7 days while logging is active, plus 7 days after it stops. After that, they are permanently deleted.Coverage
- Push providers: FCM, APNs, and custom providers.
- Email providers: SendGrid and custom providers.
- SMS providers: Twilio and custom providers.
- Events: Push covers messages/replies (1:1 and group), edits/deletes/reactions, and group membership events. Email/SMS cover messages and replies (1:1 and group).
Access and filtering
- Dashboard: Browse recent logs and narrow by channel, event, user, or status.
- API: Use the Get logs API with query parameters (event, medium, receiver, status, time window, provider) for deeper filtering. See the API explorer for the full list.